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robinsdollhouse@aol.com
Shipping Information:
Orders are shipped with UPS or the US Postal Service.
Shipping, Handling, and Insurance:
Shipping, Handling and Insurance charges are included automatically in the final price.
How long after my order is placed do you ship?
In-stock orders usually are shipped the next business day. UPS pickup is scheduled at our shop by 12 noon Monday thru Friday. If an order is received before 11 AM, it may be shipped the same day. Orders place on a Friday are typically shipped the next business day, which would be Monday.
The best shipping method:
US Post Office:
US Post Office delivers to PO Boxes, UPS does not.
US Post Office delivers to APO/Military addresses, UPS does not.
US Post Office has Saturday delivery, UPS does not.
US Post Office is the least costly method for shipping packages outside the US - we use Air Mail Parcel Post.
US Post Office offers package tracking only for Express Mail
UPS:
UPS offers package tracking on all its services.
UPS Services are not an option for Alaska, Hawaii, APO, FPO, or US territory addresses.
UPS does not offer Saturday delivery.
UPS offers a more cost effective 2nd Day Air Shipping Method.
Most customers agree, UPS offers quicker delivery times.
Service on Weekends:
The US Postal Service does offer limited pickup and delivery to some areas on Saturdays. Orders placed on Fridays after 2 PM are typically shipped the next business day, which would be Monday.
US Post Office Package Tracking?
Tracking numbers are available for USPS Express Mail and through delivery confirmation.
USPS Parcel Post: is an economical way to ship your package anywhere in the U.S. The service normally takes 7-10 business days once shipment is fulfilled. Most orders are shipped the next business day after the order is placed; USPS Parcel Post packages are NOT trackable.
USPS 2-3 Day Priority: The service normally takes 2-3 business days once shipment is fulfilled. Most orders are shipped the next business day after the order is placed. Packages shipped using USPS Priority Mail are NOT trackable.
USPS 2nd Day Express: There are some select major cities were Express can be received the next day. If you live in a major city next day is typical. If you live in a small town or a rural area 2nd Day is typical.
Please Note: The day after your order is shipped is considered by the USPS and UPS to be the Next-Day, the following day is then considered the 2nd Day. Depending upon your postal zone your Express Mail could arrive next day, or 2nd day.
Please note that 2nd Day orders received on a Friday will be shipped out the next business day, which would be Monday. There is no shipping available on Saturdays or Sundays.
Express Mail requires a recipient's signature upon delivery as does delivery confirmation signature.
Express Mail delivery is not available to PO Boxes, International addresses, or for out-of-stock items.
Domestic Shipping Rates - United Parcel Service
UPS on Weekends?
UPS does not ship or offer pickup on Saturdays or Sundays. Orders placed on Fridays are typically shipped the next business day, which would be the following Monday.
Does UPS offer Package Tracking?
Tracking numbers are available for all UPS services.
UPS Ground: is a prompt, dependable, low-cost ground delivery reaching every address throughout the 48 contiguous states. The service normally takes 2-6 business days once shipment is fulfilled. Most orders are shipped the next business day after the order is placed, and all UPS Ground packages are trackable.
UPS 3 Day Select: guarantees delivery by the end of the third business day to every address in the 48 contiguous states. Most orders are shipped the next business day after the order is placed, and all UPS 3 Day Select packages are trackable.
2nd Day Delivery: Guaranteed on-time delivery to every address throughout the U.S. and Puerto Rico by the end of the second business day.
It is the right choice for shipments that do not require overnight delivery by providing substantial savings compared to rates for overnight service. Fast, reliable delivery guaranteed by the end of the second business day
Intra-Alaska shipments are not guaranteed
UPS Next Day Air: ships throughout the 48 contiguous states and offers door-to-door delivery normally the next business day after the order shipment is fulfilled. Orders received on a Friday are shipped the next business day, which would be the following Monday. All UPS Next Day Air packages are trackable.
When to expect package arrivals
Arrival time depends upon the shipping method you choose and your packages destination - the closer you are to Pennsylvania, the quicker it will arrive. Once the package leaves our shop (usually the same or next business day), it is then up the USPS or UPS to deliver your purchase within their estimated time.
Shipping Delays
Please allow extra time for your order to arrive due to updated security precautions at the Postal Service and airports.
Lost or Damaged in transit
All merchandise we ship is fully insured.
All items purchased from LollySmith.Com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the shipping carrier. Once we hand over your package to the US Post Office or UPS it becomes the property of the US Post Office or UPS until it is delivered to its destination.
We will arrange for shipment of your order and will advise you of the estimated shipping dates, but we will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond our control. In case of lost or damaged packages, a copy of your insurance receipt will be provided upon request.
It is the customer's responsibility to file all loss or damage claims with the post office where the package is received.
If your lost or damaged package was sent through the US Post Office:
If your insured mailing has been lost or damaged in transit you can recover the value of your articles by filing an insurance claim at your local Post Office.
How and When do you file? You must file a claim immediately when the contents of an article are damaged or missing. For a lost article, you must file a claim within certain time limits as specified in the General Filing Instructions.
Where do you file? For most claims, go to any Post Office and complete Form 1000, Domestic Claim or Registered Mail Inquiry.
Note: Merchandise Return Service claims can only be filed at the Post Office where your merchandise return permit is held.
What do you need to file?
Evidence of Insurance. Upon request, we will provide you with the insurance receipt and evidence of value of the contents of the package.
Proof of Damage or Loss do I need to provide? If the article was damaged - or if some or all of the contents were missing - take the article, box, wrapper, and all packing materials to your local Post Office immediately.
If the article was lost, submit any of the following as proof of loss:
A letter or statement from the addressee - dated at least 30 days (15 days for registered mail) after the date the article was mailed - stating that the addressee did not receive the article. The statement, or a copy of it, must be attached to the claim. A claim form completed by the addressee - indicating that the article was not received - that has been signed and returned to the sender. A statement from the addressee's Post Office indicating that a delivery record is not on file.
When can you expect payment from the US Post Office? A properly completed and supported claim is usually paid within 30 days.
UPS Shipments:
What do you do if your package is damaged?
To file a claim electronically, please follow these steps:
Go to www.UPS.Com
Select Resources in the area at the top. Select Customer Service. Select E-mail UPS. Select Report a Damaged Package. Complete all of the required fields on the e-mail form, and submit. You may also call UPS Customer Service, the phone number can be found by visiting the Contact UPS link at the top of this page.
How to contact UPS to report a damaged package
The shipper or receiver of the package may call UPS to report damage. If a damaged package is discovered while still in the UPS system, a damage report will be issued, the shipper of record will be notified, and the package will be returned to the shipper if transportable.
After a damage is reported to UPS, what should you do with the merchandise?
Hold onto the merchandise, container and all packing materials until advised otherwise by UPS
What happens when lost and damaged packages result in a claim?
A Damage/Loss Notification Letter is sent to the shipper of record. The letter provides the shipper with the claim number assigned to the claim investigation. The letter also contains instructions for submitting required claim paperwork.
What is a claim?
There are two type of claims: loss or damage.
Loss: If a package is lost, the shipper may request a package tracer. A tracer must be requested within nine months of a package's scheduled delivery date. The purpose of the tracer is to provide proof of delivery. If UPS is unable to prove delivery, a claim number for loss is issued.
Damage: A damaged package may be reported to UPS by the shipper or receiver. An inspection by a UPS representative may be required. A damage inspection report is prepared and the shipper of record is contacted with the results of the inspection. If approved for payment, a damage claim number is issued.
How long does the claim process take?
Once UPS receives the claim paperwork, a check is typically issued and mailed to the shipper of record within five business days.
What about Shipping Delays?
Please allow extra time for your order to arrive due to updated security precautions at the Postal Service and airports. Especially during the busy Holiday seasons and winter months.
Do you accept APO/FPO Military or International Orders?
We ship to all of the United States and territories, APO/FPO addresses, and Canada.
APO/Military Shipping
Orders shipped to Canada will be shipped USPS Air Mail Parcel Post, this seems to be the preferred method of shipping for most of our Canadian customers due to cheaper rates and ease of Customs clearance. Unfortunately, Canadian orders cannot be expedited.
All of our Web site prices are in U.S. dollars, and the credit card company will calculate the exchange automatically. For shipping charges for Canada, see our shipping rates.
Are their additional costs over and above the total of my order?
You may be subject to import duties and taxes, which are levied by the government of Canada once a shipment reaches your country. These fees are not included in our shipping and handling rates. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be; you should contact your local customs office for further information.
Additionally, when ordering from outside Canada, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. The customer will be responsible for return freight charges if product is refused or undeliverable.
Please Note:
Because of international laws, we are unable to mark packages as "Gift" if it is sent to you. We can only mark "gift" if the order is paid for by one person and is shipped to a different name at a different address than the purchaser.
The amount of your purchase will show on the customs forms attached to your package as required by International law.
Arrival of your purchases:
We ship as quickly as possible; often the next business day after your order is received. Once the package reaches the US/Canadian border delivery is through the Canadian postal system. When the postal service receives your package, it will make the necessary delivery arrangements. Actual delivery times from your local post office varies widely. Delays in delivery are usually due to custom/import duties or to local postal guidelines. While these factors make it difficult for us to estimate when you will receive delivery of your international order, most of our Canadian customers report receiving delivery of their order one to two weeks after placing it.
Is there package tracking available?
Package Tracking is not available by Parcel Post through US or Canada Postal Services. Please check with your local post office if the package has not arrived after 2 weeks, if it has cleared customs, they may have it there for you to sign for.
Credit Cards:
We accept Visa, MasterCard, American Express, and Discover cards.
Sending International Money Order?
If paying by international money order, please make sure funds are drawn on a U.S. bank in U.S. currency.
Shipping rates are very high to Canada; these rates are very close to actual costs. We do not charge extra for handling.
Shipping Rates to Canada
Merchandise total Canada Air Mail Parcel Post
$0.00 - $10.00 $14.95
$10.01 - $25.00 $16.95
$25.01 - $45.00 $18.95
$45.01 - $75.00 $20.95
$75.01 - $100.00 $22.95
$100.01 - $150.00 $24.95
$150.00 and Up $28.95
APO/FPO Military Orders:
We are pleased to offer US Post Office mailings to APO/FPO addresses.
Helpful Information:
USPS shipping regulations restrict our shipping packages exceeding 108 inches in combined length and girth or 70 pounds in weight.
We ship Priority Mail and Parcel Post via the U.S. Postal Service. Priority Mail is the quickest but more expensive way to get your purchase from us to you.
We charge no extra shipping or handling charges for mailing to APO/FPO addresses. You pay no sales tax. Tax/duty fees are not charged for APO/FPO Mail.
APO/FPO delivery will take additional time. We typically ship the next business day. Priority Mail estimates consider the time from ship point to military post office only. It may take longer to reach you depending upon your location.
The time varies, but typically military mail letters are delivered between seven and 10 days depending on country of destination. Priority parcels will take 10 to 15 days. Parcel Post takes about 24 days, according to MPSA (Military Postal Service Agency) officials.
Transit times will vary depending on operational conditions and the unit of the addressee. Those in established bases should continue to receive regular service, while those in forward areas or engaged in operations may experience longer arrival times due to logistical constraints.
Further restrictions (item, size and weight) may exist in the country in which the APO/FPO address is located. Some items may not be deliverable to these countries.
We will notify you if the USPS determines your purchase cannot be delivered due to any restrictions.
Thank you for making the world a safer place for everyone.
Order Form Help When filling in address information on the order form please:
For Shipping Method please select "APO/FPO Military Mail (Priority Mail)" from drop-down menu.
For "City" please enter either "APO" or "FPO".
For "State" please enter either "AA," "AE," or "AP"
If some items you order are not in stock
We try and remove items that are out of stock from our site as quickly as possible.
If your entire order is not available for immediate shipment, we will inform you of the expected delay.
Internet shopping Sales Tax:
Sales tax is only charged to residents of the state of California
In case of returns
Please contact us by email for a return authorization. Returns will not be accepted without the advanced authorization.
All merchandise returned for credit or refund must be in original condition including tags and original box. Packaging containing perishables that have been opened can not be returned or exchanged.
Returns received with any alterations or missing pieces out of the original packaging are not considered to be in original condition. We reserve the right to refuse any such returns.
The customer is responsible for any shipping and handling charges incurred.
The item should be packaged securely and insured. We are not responsible for packages lost in transit.
What if the item I received was defective or I was sent the wrong item, size, or color?
We will only refund shipping costs if the return is a result of our error or defective merchandise. We will not refund shipping costs for packages that can not be delivered due to incomplete or inaccurate addresses provided by the customer.
If the return is a result of our error or defective merchandise, return the item via Parcel Post or UPS Ground only. We will not reimburse shipping charges for returns sent via Priority, Overnight, 2nd Day, Express Mail, or any other premium shipping service.
Mail securely wrapped packages to:
Robins Doll House
9903 Santa Monica Blvd., #738
Beverly Hills, Ca. 90212
When can you expect the refund or exchange?
You can expect your refund or exchange within 14 days from the time we receive your return. For credit card orders, please allow one or two statements for your credit to appear.
What if some items I order are not in stock?
We try and remove items that are out of stock from our site as quickly as possible.
If your entire order is not available for immediate shipment, we will inform you of the expected delay.
Can I order a large quantity of a single item?
Yes, we often receive large orders for Angel Cheeks, pins, stuffed animals etc. for weddings or other special events.
Please contact us by email or telephone before ordering large orders of single items for general information, availability, and shipping arrangements.
We cannot individually gift wrap quantity orders of more than 6 items with personal messages.
Email: Robin Telephone (213)700-1923
Do you offer a discount for large orders of single items? Typically we offer a 10% discount.
What are the shipping charges for large orders of single items?
Our standard shipping rates listed on this site do not apply to large orders of single items.
We charge the actual USPS or UPS shipping rate, with no special handling fees.
We will contact you with the rate for your approval before shipping.
There are no returns for quantity orders, except if damaged in shipping or manufacturers defects.
How do I become eligible for a 10% Discount for returning customers?
We would like to extend to you, the returning customer, and a 10% discount off your order every time you shop with us!
A personalized code will be sent to you after your second order has been placed.
The next time you shop with us, simply enter the code in the "Coupon Code" box on the order form page. The discount will automatically be calculated and displayed on the second page of your order form.
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